IGOE - TPPI - Definition - Process

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Process for Definition phase
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 * 1) Confirm scope and define boundaries Purpose: To ensure that the scope for the process improvement initiative is clearly defined and agreed for what is in scope and what is out of scope.
 * 2) Review current project documentation
 * 3) Understand and verify what is in scope for the project.
 * 4) Research available documentation
 * 5) Examine any other available documentation that might provide background information on the process(es) relevant to the project.
 * 6) Identify relevant stakeholders
 * 7) Review the project Communication Plan and Stakeholder Management Approach documents to identify and define the process stakeholder list for the process improvement project.
 * 8) Identify key process stakeholders such as the process owners, process managers / subject matter authorities, subject matter experts, operational staff and customers who need to be interviewed or spoken to gather relevant process information.
 * 9) List each stakeholder that is required to provide process information, their role and responsibility and a description of their high level tasks.
 * 10) Document the process context Purpose: To document the ‘As-Is’ state of the current process to establish a baseline.
 * 11) Determine the level of detail required
 * 12) Select the type of modelling notation that will be used to model the process
 * 13) Conduct process modelling exercise
 * 14) Select the format of the process modelling workshop
 * 15) Determine the information sets that will be recorded during the exercise
 * 16) Run the process modelling workshop
 * 17) Model process information
 * 18) Draw the processes
 * 19) Document the current process
 * 20) Validate process models
 * 21) Consolidate as-is models
 * 22) Run follow-up workshop
 * 23) Document findings Purpose: To use the current process models to guide the identification of issues and opportunities within the ‘As-Is’ process models.
 * 24) Identify variances
 * 25) Identify variance type – e.g. efficiency, effectiveness, cycle time, cost
 * 26) Characterise variance – i.e. good (more cost) or bad (more revenue)
 * 27) Determine magnitude of variance
 * 28) Identify variance impact type – e.g. efficiency (impact: H/M/L and cost/revenue)
 * 29) Complete the process “finding register” (who and what)
 * 30) Update the process analysis report
 * 31) Describe each of the issues and/or opportunities identified for each task
 * 32) Document any assumptions made when considering the issues and/or opportunities
 * 33) Recommend analysis of the processes Purpose: To consolidate the findings from the Definition phase and to present the Process Analysis Report for endorsement and approval to proceed to the next stage.
 * 34) Compare findings against stakeholder objectives
 * 35) Determine if issues/findings match stakeholder objectives
 * 36) State the case for analysis
 * 37) Define the scope for analysis
 * 38) Calculate resource requirements and cost to undertake analysis
 * 39) Provide high level estimates of benefits savings expected from analysis and possible improvements
 * 40) Prepare the end stage report
 * 41) Submit the required documentation to request approval to move to the analysis stage