TPPI - Instruments - ProjMgt

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Customer Expectation Management Methodology (CEMM)
CEMM (Customer Expectation Management Methodology) is an 8-step Methodology to enable to increase the agility and performance of the organisation on an ongoing basis. CEMM builds from years of empirical research, analysis and practice refinement in the building of sustainable process improvement and organizational agility. It is an advanced concept BPM method that explicitly aims at creating sustainable, ongoing process improvement and organizational agility. It is supported by SmartDraw, a popular business graphics software.

It is focused and aligned to achieving successful customer outcomes, which include: • identifying causes of work - points of failure in customer experience - breakpoints (where things can go wrong internally) and - business rules (which need to be explicit, some of which can constrict and confine function, sometimes no longer serve the purpose they were intended for) • keeping processes lean and agile to help stay capable to adjust to changes • value creation through customer focus

It is a repetitive methodology that is said to be work best by “keeping it simple”, according to one of its creators.

Source: http://bennugroup.net/category/cemm/ Source: http://www.forbes.com/prnewswire/feeds/prnewswire/2007/04/25/prnewswire200704250907PR_NEWS_B_WES_AQ_AQW063.html

Performance Analysis
Performance analysis is done to assess the value or usefulness of a process within its organisational context, and according to the agreed performance measures. In the context of project management, it is used to assess the performance of members of the team on a project. (see Success criteria and measures identification)

Prioritisation
Prioritisation is the essential skill needed to make the very best use of efforts in the face of competing demands. It is particularly important when time is limited and demands are seemingly unlimited. It helps to allocate time where it is most-needed and most wisely spent, freeing up resources from less important tasks that can be attended to later.

Ways to perform prioritisation are: • Simple prioritisation: - Based on project value or profitability - Based on time - Based on pressure

• Prioritisation Tools: 1. Paired Comparison Analysis 2. Grid Analysis 3. The Action Priority Matrix 4. The Urgent/Important Matrix 5. The Ansoff & Boston Matrices 6. Pareto Analysis 7. Nominal Group Technique:

Source: http://www.mindtools.com/pages/article/newHTE_92.htm Process efficiency analysis Process efficiency analysis is the study of the degree of efficiency of a given process by assessing relevant activities against the time taken to complete them (see Performance analysis).

Scrum
Scrum is an agile method for project management intended for software development. It is a set of interrelated practices and rules that optimize the development environment, reduce organizational overhead, and closely synchronize market requirements with iterative prototypes. Useful product functionality is delivered every thirty days as requirements, architecture, and design emerge, even when using unstable technologies. Scrum is an iterative, incremental process for developing any product or managing any work. It produces a potentially shippable set of functionality at the end of every iteration.

It's attributes are as follows: • Agile process to manage and control development work • Wrapper for existing engineering practices • Team-based approach to iteratively, incrementally develop systems and products when requirements are rapidly changing • Controls the chaos of conflicting interests and needs • Way to improve communications, and maximize productivity and co-operation • Way to detect of anything that gets in the way of developing and delivering products • Scalable from single projects to entire organizations. Scrum has controlled and organized development and implementation for multiple interrelated products and projects with over a thousand developers and implementers

Source: http://www.controlchaos.com/about/

Sponsor Management
Sponsor management is the management of the business managers who sponsor programs and projects. The projects and programs require buy-in and ownership of decisions by business units and support units. The sponsors need progress reports in an understandable summarized view to make the appropriate decisions. One way of managing sponsors is involvement through decision management.

Source: http://www.risksig.com/M1812final.pdf Project Risk Symposium 2006 - The Project Management Institute Risk SIG & Institute for International Research

Team Charter
A team charter describes the overall mandate for the team and the performance results the team is expected to accomplish. It is a clear description of the mission, objectives or statement of work; background; authority or boundary conditions (scope, constraints, resources, and schedule); membership; requirements or specifications, and interface responsibilities. The team sponsor (product/project manager) either gives or works with the team to define its mission or objectives based on a project/product need.

The charter: • Serves as a contract between the team and the sponsor • Keeps the team focused and on track • Helps control scope of team's efforts and re-negotiate its objectives or boundary conditions

…and provides: • the information necessary to understand clearly the work the team is undertaking • clarity about team structure, membership and roles • the basis for determining the team's goals and performance measures • the limits and boundaries within which the team is to operate • processes to manage the team's organizational relationships and interfaces

Source: http://www.npd-solutions.com/charter.html Source: http://www.tms.com.au/tms10w.html

Team Construction and Placement
Team construction involves the careful selection of appropriate individuals for the purpose of starting a team for the performing of a task or project. To ensure high performance, these individuals will ideally have the requisite complementary skills and common goals, and will be mutually accountable for the work that they are to be assigned.

Team placement involves the accurate placement of the selected individuals into suitable roles that successfully leverage their abilities.