TPPI - Design

The Process of Process Improvement - Process Design John Hargreaves (CSC) - coordinator

Purpose Statement
To design a better business process that satisfies agreed business criteria.

Definition
The Process Design stage is dedicated to the development and evaluation/test of change ideas so that a process achieves a higher level of performance/conformance. The improvement ideas can be derived by overcoming identified issues in a process, by adopting observable better (best) practices, by utilising available capabilities and by designing entire new innovative process blueprints. Process Design requires guidance regarding the important objectives and any relevant metrics. It also includes validating the improvement ideas against the identified issues.

Process Design is important as it is the phase in which the actual change is designed. It is the critical bridge from existing into new practices. It combines a wide range of capabilities and is of significance for the overall success of the process re-design initiative.