IGOE - TPPI - Design - Process

This page is intended to be included in the page IGOE - TPPI - Design.

Process for Design phase
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 * 1) Set-the-scene for design Purpose: To ensure all personnel in the process design exercise have a common understanding of the context for the exercise and the business objectives to be achieved.
 * 2) Verify stakeholders for process design
 * 3) Validate goals for process design
 * 4) Understand business strategy and vision
 * 5) Validate strategy
 * 6) Know the end-game
 * 7) Agree process design scope
 * 8) Gather reference materials
 * 9) Research process reference models
 * 10) Confirm existing good practice
 * 11) Establish plan for process design
 * 12) Verify schedule for process design
 * 13) Establish design team
 * 14) Develop to-be process Purpose: To ensure as many improvement options as possible are considered.
 * 15) Generate ideas
 * 16) Develop solutions
 * 17) List solution scenarios
 * 18) Identify task duplication
 * 19) Research the 'state-of-the-art'
 * 20) Canvas improvement options
 * 21) Choose options
 * 22) Agree decision making criteria
 * 23) Consider technology options
 * 24) Assess capability of technology
 * 25) Model process options
 * 26) Summarise pros and cons of options
 * 27) Identify tasks that can be automated
 * 28) Consult other process owners/workers
 * 29) Understand organisational impacts
 * 30) Structure impacts by analytical criteria
 * 31) Develop consensus
 * 32) Determine success criteria (for new design)
 * 33) Set metrics (for new design)
 * 34) Validate to-be process Purpose: To determine which of the improvement options considered are more feasible and preferred.
 * 35) Confirm to-be coverage of as-is issues
 * 36) Simulate and measure to-be options
 * 37) Trial process options (e.g. role play, prototype)
 * 38) Detail stakeholder impact of to-be
 * 39) Assess to-be options against external change (strategy, industry, organisation)
 * 40) Validate cost / benefit for to-be options
 * 41) Obtain implementation approval (for to-be process) Purpose: To gain endorsement for the implementation of the new process design.
 * 42) Create draft process design document
 * 43) Refine estimates (effort, resources, costs, complexity)
 * 44) Refine cost/benefit/risk analyses
 * 45) Produce draft process design document
 * 46) Review draft process design document
 * 47) Refine draft process design document
 * 48) Update draft process design
 * 49) Develop high level project plan
 * 50) Define implementation approach (delivery, releases, training, transition)
 * 51) Endorse process design
 * 52) Enlist support for process design
 * 53) Pitch process design
 * 54) Get endorsement for process design